IT Helpdesk

Join SpotOn as an IT Helpdesk Technician, where you'll support employees and contractors with a wide range of tasks, including user administration, desktop support, licensing, hardware requests, and asset tracking. You'll also take ownership of special projects and respond to unexpected issues. Enjoy a comprehensive benefits package, including paid vacation, stock options, 401k with company match, medical, dental, and vision insurance, and more.

• Assister les employés et les entrepreneurs de Spot On en fournissant un soutien technique de niveau II pour les tickets de service.
• Gérer les tâches récurrentes et les projets spéciaux, y compris l'administration des utilisateurs, le support de bureau et le suivi des actifs.
• Prendre en charge des projets spéciaux selon les besoins et répondre aux problèmes imprévus.
• Moderate Skill in Troubleshooting Desktop Hardware
• Intermediate Knowledge of Google Workspace User/Group Management/Administration
• Intermediate Knowledge of Okta User/Group Management
• Good US English verbal and written communication skills (multi-lingual preferred)
• Basic Skill in Upgrading and basic repair of PC hardware
• Moderate Knowledge in VoIP Softphone and Telephony Services
• Moderate Knowledge with Networking Technologies
• Intermediate Knowledge of Macintosh and Windows Configuration and Administration
• 3 year in similar Helpdesk role
• 2 years with Google Apps for Business or similar service
• 2 years with Okta or similar service
• High school diploma
• CompTIA A+, Network+, and/or Tech+ or similar preferred
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds
• Must be able to remain in a stationary position a minimum of 50% of the work day
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc