Restaurant Manager - CP at Fa Evax Saasfaprod1 — Kuwait

About The Role

· Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements.
· Represent the outlet in daily F&B meetings and other operational meetings as required.
· Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates.
· Prepare staff schedules based on forecasts, business levels, and special events.
· Monitor staff attendance, performance, grooming, and conduct regular evaluations.
· Ensure all team members comply with InterContinental grooming and service standards.
· Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding.
· Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels.
· Control beverage, cigar, and cigarette stocks in line with hotel procedures.
· Monitor casual labor and overtime to ensure labor costs remain within the approved budget.
· Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure.
· Handle guest feedback and complaints professionally and implement corrective actions when necessary.
· Maintain updated records of regular and VIP guest preferences to enhance personalized service.
· Promote upselling initiatives to maximize revenue and achieve sales targets.
· Support and organize outlet promotions and marketing activities to drive business.