Quality Planning & Monitoring Supervisor

The job holder is responsible for coordinating and supporting the implementation of Quality Management System (QMS) and Quality Planning & Monitoring activities across NHCI by ensuring effective execution of quality frameworks, monitoring organizational performance, and following up on quality issues through structured analysis, governance processes, and continuous improvement initiatives to enhance overall quality maturity and operational effectiveness.

Key Responsibilities

• Research and analyze Business Excellence priorities, regulatory requirements, and industry best practices to support Quality Planning & Monitoring initiatives across NHCI.
• Translate strategic quality objectives into structured quality roadmaps, monitoring plans, and improvement initiatives aligned with organizational priorities.
• Support the development, implementation, and maintenance of quality planning and monitoring frameworks, policies, standards, and review mechanisms to ensure consistency and compliance.
• Coordinate with programs’ Quality Excellence teams to align governance practices, quality requirements, escalation protocols, and implementation activities across NHCI.
• Review organizational quality assessments and operational reviews to identify recurring quality gaps, systemic issues, and improvement opportunities.
• Support evaluation of organizational maturity and readiness for quality management practices and follow up on improvement and capability-building actions.
• Coordinate quality monitoring activities, internal audits, and assessments in line with approved plans and standards.
• Follow up on the development and tracking of quality roadmaps, corrective actions, and improvement initiatives to ensure timely implementation.
• Support identification and analysis of quality risks, performance trends, and operational issues, and contribute to mitigation actions.
• Collect, monitor, and analyze quality KPIs, audit results, stakeholder feedback, and operational data to support reporting and decision-making.
• Review root cause analysis outputs for quality deviations and support the implementation and validation of corrective and preventive actions (CAPA).
• Follow up on audit findings, corrective actions, and management decisions to ensure closure and compliance with quality requirements.
• Support periodic management review activities by consolidating reports, tracking actions, and monitoring improvement initiatives.
• Coordinate stakeholder satisfaction assessments, complaint management activities, and feedback analysis, and support translating findings into improvement actions.
• Consolidate quality reports from programs and functions and support preparation of enterprise dashboards highlighting trends, risks, and key issues.
• Support evaluation of quality programs and monitoring practices against defined objectives and contribute to continuous improvement through lessons learned and best practices.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, Industrial Engineering, Management, or any related field is required
• A minimum of 6 years of relevant experience
• Certifications in CFA, CAIA, CVA/ASA, PMP, or Certified Innovation Manager are optional

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