Production Support Lead

Role: Production Support Lead

Must have

• Strong troubleshooting and problem solving skills
• Strong business knowledge and ability to pick up application knowledge quickly
• Strong written, oral communication skills and able to manage user / vendor / customer
• Ability to easily adopt to any technology / environment
• 5 or more years’ production support experience across multiple technologies / platform as below:
• Bachelor’s degree or equivalent in computer science/engineering
• Experience in the Banking industry with 5+ years in Run-the-Bank (RTB) lead role with a proven track record.
• Customer Relations Management and Call Centre systems experience is an added requirement
• Strong conceptual and analytical skills – demonstrating outside-the-box problem solving skills
• Ability to work in a fast-paced, team-oriented environment with minimum direction and management oversight
• A strong and assertive communicator in speaking and writing
• Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production environment.
• Hands-on and strong knowledge of Windows Server NT/ UNIX/ Sybase/Oracle/SQL Server/Java / Middleware MQ / BMC/ Control-M
• Solid understanding of BAU support, incident, and problem management processes as well as escalation management across a diversified environment

Essential Technical Skill

• Customer Relations Management / Call Centre systems / Wealth Management.
• Oracle / SQL Server / Java / Middleware MQ / BMC / Control-M
• Windows Server NT/ UNIX / LINUX

All your information will be kept confidential according to EEO guidelines.