German Speaking Receptionist - at Mystic Invest Holding

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About The Role

To greet Guests in a professional manner;
To deal with Guest complaints and comments in an efficient and timely manner;
To provide Guests with information of shipboard services, including information on ports;
As each passenger checks in, ensure that:
They are in possession of the proper documents for boarding;
They are berthed in the proper cabin and correct key cards are distributed;
Credit card registering and administration;
To keep an accurate record and to follow up on lost and found items;
AVO issuance and follow up;
Keep inventory of office supplies;
Conduct wake up calls for Guests;
To deal with any maintenance issues which may arise in Guest areas and to report and follow up on the work orders in a timely manner;
To prepare the Birthday and Anniversary lists for Guests and to distribute it to all relevant Departments;
To handle any inquiries about credits and gratuities and to accept payments from Guests to their shipboard accounts;
To assist Guests with Disembarkation information and inquiries;
To handle check in for embarking Guests and also assist Guests who may disembark in way ports;
To assist the Chief Purser with Customs and Immigration paperwork when necessary;
Be aware of the procedures in regard to the key cards and assisting Guests with issuing of lost/replacement key cards;
To complete the Work Registration Form correctly every week and to submit it to the Chief Purser in a timely manner;
To adhere to all Company Policies and Procedures, Manuals and Directives;
Applying of charges to guest and crew shipboard accounts;
To do additional duties in other departments (provision, luggage etc,.) as necessary.
Hotel or Tourism School beneficial.
Minimum of two (2) years’ experience in a luxury hotel in a Front Desk position or one (1) year experience onboard a cruise ship in a position with high Guest contact required;
Previous experience in cash handling/accounting beneficial;
Must be fluent in written and spoken English;
Advanced German skills required, any additional language would be a plus;
Excellent interpersonal and public communication skills;
Must have very good administrative skills (proficient in Outlook, Word and Excel);
Very good organizational skills are necessary along with the ability to multitask;
Must possess ability to interact with all levels of people;
Must be able to remain calm under pressure;
Must be service minded with an outgoing, charming and friendly personality;

Financial Responsibilities

To be cost conscious with the use of office supplies, printed materials and other consumables;
To ensure that Company property is maintained properly and treated with respect at all times;