Customer Service Executive - FT Live (Events)

Join the Financial Times, a leading global news organization, as a Customer Service Executive for FT Live, the conferences and events division. In this role, you will be the frontline representative, delivering outstanding customer experiences, handling inquiries, resolving issues, and providing timely support. You will work closely with the events team to ensure smooth project delivery and operation.

• Responding to customer emails and phone calls in accordance with SLA’s, supporting delegates through their booking process, and processing cancellations & refunds.
• Developing and maintaining a strong understanding of the systems used to support customers, including but not limited to Bizzabo and Brella.
• Liaising closely with the wider events team to support the smooth delivery and operation of projects, ensuring a seamless experience for both clients and stakeholders.