Enterprise Customer Success Manager

Join Plooto as an Enterprise Customer Success Manager, where you'll manage relationships with our most strategic partners, drive deep adoption of our platform, and unlock significant expansion opportunities. This senior role requires executive relationship management, strategic account planning, and consultative selling. Your success will be measured by net revenue retention, expansion within your book, and the long-term health of Plooto's most important accounts.

• Gérer un portefeuille de partenaires d'entreprises et de cabinets comptables nationaux, en tant que point de contact principal et conseiller de confiance au niveau exécutif.
• Développer et exécuter des plans de succès personnalisés pour chaque compte, alignés sur leurs objectifs commerciaux et les objectifs de croissance de Plooto.
• Identifier, développer et conclure des opportunités de vente incitative et de vente croisée au sein de votre portefeuille, en portant un objectif de revenus d'expansion.
• A hunter mentality balanced with deep relationship instincts, knowing when to push and when to listen
• Demonstrated ability to meet or exceed NRR, expansion, or growth targets in a quota-carrying CSM or account management role
• Executive presence, comfortable leading QBRs, navigating C-suite relationships, and influencing without authority
• Exceptional communication, organizational, and project management skills; able to manage multiple complex accounts simultaneously
• Strong strategic thinking: able to build account plans, identify growth levers, and connect Plooto's value to a firm's business outcomes
• Proven track record managing enterprise or national accounts with complex stakeholder maps and six-figure+ contract values
• Bonus: experience in the accounting software, payments, or AP/AR ecosystem
• 6+ years of experience in customer success, strategic account management, or enterprise sales, preferably in SaaS, fintech, or payments
• Comfort operating independently in a fast-paced start-up environment where you'll help define enterprise playbooks, not just follow them
• We know great teams are built through diverse thinking, and we encourage you to apply even if your experience does not align perfectly with every qualification listed