Head of Account Management

Join our team as the Head of Account Management for the US. In this strategic and hands-on role, you will lead the transition from reactive renewals to proactive retention and expansion. You will own the Account Management function across all segments, define account segmentation and operating cadence, run renewal and expansion forecasting, and coach Account Managers. This is a remote-friendly position with flexible working hours.

• Own the transition of Account Management from reactive renewals to proactive retention and expansion.
• Build structure, coach the team, and ensure renewals and expansions are predictable, well-run, and data-driven.
• Define account segmentation, portfolio size, and operating cadence, and run renewal and expansion forecasting.
• Senior profile with experience leading Account Management or Customer Success teams
• Comfortable building structure and process from scratch
• Fluent in English
• Lives in Chicago
• Experience in B2B SaaS, preferably with technical or developer-focused products
• Hands-on coach with clear communication
• Strong commercial mindset with ownership of renewals and expansion