Customer Success Manager (SMB)

Join Zocdoc as a Customer Success Manager (SMB) and be the driving force in helping existing providers maximize their performance and experience on the platform. You will be responsible for understanding practice goals, upselling additional products and features, and improving overall practice performance. The ideal candidate will have 1-2 years of experience in a customer success or account management role, a bachelor's degree, and strong communication and problem-solving skills.

• Maximizing the performance and experience of existing Zocdoc providers on the platform.
• Understanding practice goals, upselling additional products and features, and offering solutions to drive booking volume.
• Leading meetings with providers to deepen their partnership with Zocdoc, including driving patient bookings and new feature adoption.
• Passionate about ensuring provider satisfaction by conducting client meetings to understand a practice’s goals and pain points in order to drive feature adoption, utilization, and retention
• Personally driven by building fast relationships with key stakeholders and decision makers in order to instill trust to see strong results
• Able to have challenging conversations in order to advise, influence others and handle objections effectively
• Motivated by learning and can quickly grasp and apply new ideas & solutions
• Someone who actively seeks out feedback from sales leadership to adapt and implement improved sales strategies and processes
• Data-driven and consultative in your decision-making
• Able to balance sales conversations with project management and working with internal stakeholder teams
• Stellar communication and interpersonal skills
• Strong attention to detail, highly organized, and a quick, curious learner
• 1-2 years of professional experience in an SDR, business development, customer success or account management role
• Bachelor’s degree or equivalent
• Ability to think on your feet and thrive in a dynamic, start-up environment
• A high level of problem-solving and issue-resolution skills