Customer Success Specialist (Europe)

Join Freightos, a leading digital freight platform, as a Customer Success Specialist for the European region. In this role, you will be responsible for maximizing user adoption and platform value for enterprise accounts, monitoring account health, identifying expansion opportunities, and providing post-onboarding training. You will also act as the primary customer point of contact for complex technical issues and coordinate cross-functionally with various teams. This position offers the opportunity to make a significant impact in the logistics industry and work alongside talented individuals in a supportive environment.

• Proactively monitor account health to identify low-usage trends, friction points, and churn risks early.
• Lead post-onboarding training sessions, advanced product refreshers, and best-practice workshops for clients.
• Act as the primary customer point of contact for complex, high-priority, or post-go-live technical issues.
• Strong documentation and process mindset
• Comfortable creating structure in a fast moving environment where ownership is not always clearly defined
• 2+ years of experience in Customer Success, Customer Experience, Account Management, Solution Consulting, Implementation, or high impact customer facing role
• Experience managing enterprise, mid-market, or strategic customers
• Ability to work cross-functionally with Sales, Account Management, Product and Operations
• Ability to identify churn risks, adoption gaps, and customer experience issues early
• Strong understanding of the post-golive customer lifecycle, including adoption, enablement, customer health, retention, and value realization
• Strong communication, stakeholder management, and problem solving skills
• Experience working with customers across multiple time zones
• Strong verbal and written English communication skills. Other languages, such as German or French are a plus
• Strong experience working with B2B SaaS, logistics technology, freight forwarding, marketplaces, or supply chain solutions
• Ability to understand technical topics such as APIs, integrations, platform configurations, or customer workflows at a business level
• Experience with Salesforce, Zoho, Jira, Confluence, support tools, or knowledge base systems
• Experience in freight forwarding, logistics, air freight, ocean freight, procurement, rate management, or digital freight platforms