Enterprise Customer Success Manager (Partners)

Join Suki, a fast-moving health tech company, as an Enterprise Customer Success Manager (Partners). In this role, you will be responsible for the entire post-sales lifecycle of our most strategic platform customers. You will drive the successful co-creation of solutions using Suki's APIs/SDKs, oversee adoption and value realization for the customer's end-users, and engage with marketing and product teams. This position requires strong account management, executive communication, technical partnership, and flexibility in working hours.

• Be the overall quarterback of “Suki for Partners” (platform) accounts to manage relationships, drive adoption, retention and expansion for their book of business, and make Suki’s platform customers successful.
• Conduct regular, sophisticated business reviews focused not just on Suki's platform usage, but on the customer's revenue growth and end-user adoption of the joint solution with C-level executives and senior leaders.
• Collaborate with the Suki’s partner enablement & customer’s sales, marketing, and channel teams to build training programs, collateral, and success stories that effectively position and sell the jointly-developed solution.
• Exceptional communication, presentation, and executive-level relationship management skills
• Bachelors in engineering, science or a technical discipline
• Demonstrated ability to drive significant business outcomes (revenue, scale, efficiency) for large, complex enterprise customers
• Experience in the Health Tech, EMR, or Digital Health space
• 8+ years of experience in an Enterprise Customer Success, Technical Account Management, or Strategic Partner Success role, preferably within a B2B SaaS, API, or Platform-focused company
• Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you meet most of the criteria and are ready for the challenge of adding new technologies to your résumé
• Consulting or services experience & advanced degree preferred
• Proven experience in managing channel partnerships or solutions that are resold, licensed, or embedded by a strategic customer