Junior Account Manager (French speaker)

Join Finom as a Junior Account Manager, where you'll manage a portfolio of high-value customers across European markets. This role requires a proactive approach to building relationships, driving revenue growth, and preventing customer churn. You'll use data to prioritize outreach and identify opportunities, while maintaining accurate records in Salesforce. Ideal candidates have 1-2 years of experience in sales or account management, are fluent in French and English, and are comfortable in a fast-paced environment.

• Gérer activement et engager un portefeuille de clients à haute valeur ajoutée, en établissant des relations solides et en devenant un point de contact de confiance.
• Utiliser les données de compte, les signaux d'utilisation et les tendances du portefeuille pour prioriser les actions et identifier les opportunités ou les risques.
• Surveiller la santé des comptes et intervenir de manière proactive auprès des clients à risque pour prévenir le churn.
• Minimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or Fintech
• Prior experience with Salesforce or similar tools is a benefit
• Strong communication skills - you know how to open a conversation and create urgency without being pushy and put the customer first
• French Native (or almost) and perfect fluency in English
• Commercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goals
• Comfortable working in a fast-moving environment where the playbook is still being written in places
• You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation