Customer Success Executive (12 Month FTC)

Join SquaredUp as a Customer Success Executive on a 12-month fixed-term contract. In this role, you will support the Customer Success Manager in driving retention and growth across our customer base. Your responsibilities will include managing renewals, tracking account health, and identifying upsell opportunities. You will also have the opportunity to own onboarding and ongoing check-ins for a subset of our customer base. Enjoy a range of benefits including private medical care, generous holiday allowance, learning and development opportunities, company pension, wellness perks, home set-up environment, charity and volunteering support, and opportunities to gather in person.

• Support the Customer Success Manager in driving retention and growth across the customer base, managing key day-to-day activities.
• Coordinate renewal paperwork, monitor account health, and flag risks or expansion signals early to ensure customers receive the best value from the platform.
• Manage the renewals and sales inboxes, issue customer licenses, and follow up with customers throughout the renewals process to ensure timely completion.
• Proactive approach and ability to take ownership of tasks
• Strong customer service skills and empathy
• Strong organisation and attention to detail
• Collaboration skills - communicating with multiple teams on behalf of customers
• Good communication skills
• Confident adopting new tools and systems, including Salesforce
• Experience handling admin or process-driven tasks
• Exposure to SaaS applications and/or CRM systems