Customer Care Manager

Join The Farmer's Dog as a Customer Care Manager, where you'll lead and develop a team of 10-15 associates to provide exceptional customer service. You'll take full ownership of your team's performance, foster a high-performing culture, and maintain expertise in delivering outstanding customer experiences. This role requires strong emotional intelligence, critical thinking skills, and a love for dogs. Benefits include dog-friendly offices, equity packages, healthcare, and flexible PTO.

• Assurer la performance de l'équipe de service à la clientèle en fournissant un coaching proactif et des attentes claires.
• Identifier les opportunités de mentorat récurrentes et construire des 1:1 impactants autour d'elles.
• Collaborer avec les équipes interfonctionnelles pour améliorer les processus et analyser les données.

• You have strong emotional intelligence and ability to think in a customer-first manner
• You are a phenomenal writer
• You demonstrates strong critical thinking skills to identify root causes, uncover process improvements, and enhance advisor and Customer Care
• You love dogs
• You take strong ownership of your team, driving engagement, accountability and performance to consistently deliver results
• You are proficient in data analysis and insights, with skillset to leverage Excel and Google Sheets
• You have an infectious positive demeanor
• You have a minimum of 1-2 years leading and developing employees in previous roles