DOD Skillbridge Opportunity: Installation Manager

**Job Summary:**

The Installation Manager Skillbridge Intern is responsible for oversight and management of the all-product Installation teams, with focus on install revenue, install efficiencies, safety, quality of installation, customer service and labor scheduling. This includes fleet management, installation scheduling support, and system installation.

**Project Coordination:**

• Schedule installers, coordinate material delivery, and review project scopes.

• Complete daily the Job Cost Tracker to identify areas of opportunity and improve KPIs and other metrics.

• Execute company wide initiatives and build out improvement plans to meet and exceed established KPI’s goals.

• Collect all outstanding Account Balances and ensure completion certificates are signed.

• Monitor the progress of all installation jobs and maintain reports of time to completion and first-time completion rate.

• Manage installers to ensure scope of work for jobs is clear and defined; appropriate labor and materials are defined for job completion, and work is performed according to Renuity HomeOrg’s standards and specifications.

• Provide job assessment for projects to maximize scheduling to achieve Install Revenue Goals

• Review all new jobs daily to assess labor and skills requirements.

**Quality & Safety Control:**

• Ensure all installations comply with local building codes, safety regulations, company guidelines and installation processes and procedures.
• Assess Installer performance, process payroll, and calculate bonuses.

• Ensure all vehicles follow the maintenance plan and are properly maintained, licensed and inspected.

• Monitor GPS for all vehicles and resolve issues that arise (I.e. speeding, violations, tows, etc.)

• Conduct Installer on-site job checks and quality audits

• Monitor and schedule vehicle inspection, maintenance and repairs ensuring these are up to date.

• Ensure that all equipment used in performing the installations is in good working order and that the installers are trained and that training is documented.

**Customer Service:**

• Address client questions, handle escalated issues, and confirm customer satisfaction.
• Respond to and resolve all customer escalations from install team immediately if on the job site and always upon job completion.

• Proactively contact the customer after each job to ensure that the customer is satisfied with the job.

• Conduct site visits and training with the Installers to ensure that the correct customer care is being delivered consistently.

• Respect the customer in all aspects of the job from start to finish.

**Budget & Operations:**

• Monitor department profit and loss (P&L), manage inventory, and audit equipment or vehicle compliance.
• Provide job assessment for projects to maximize scheduling to achieve Install Revenue Goals

• Work with Customer Service to optimize scheduling to meet revenue goals.

• Develop projections and leverage resources based on business needs.

• Complete daily the Job Cost Tracker to identify areas of opportunity and improve KPIs and other metrics.

• Develop projections and leverage resources based on business needs.

• Monitor the progress of all installation jobs and maintain reports of time to completion and first-time completion rate.

• Assess Installer performance, process payroll, and calculate bonuses.

• Managing labor effectively to meet operational budgets and ratios.

• Ensuring branch inventory counts are accurate.

• Complete weekly progress reports for Management encompassing installation, service, and quality assurance.

• Identify and address service issues with the team and cross-functional departments.

**Team Leadership/Accountability:**

• Manage, train, and mentor installation crews, technicians, or project leads
• Training with vendors and suppliers to maintain up to date industry application and product knowledge.

• Manage installers to ensure scope of work for jobs is clear and defined; appropriate labor and materials are defined for job completion, and work is performed according to Renuity HomeOrg’s standards and specifications.

• Develop, Train and onboard new installers and install helpers.

• Monthly perform team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps.

• Coordinate weekly team meetings to provide additional training, address opportunities and track teams' performance vs goals.

• Ensuring jobs are staged 3-7 days in advance to ensure materials are available and ready for install team (Coatings).

• Coordinate logistics of daily morning roll-out, assuring product and documentation are complete.

• Support Territory Operations Manager as required

• Other duties as assigned.

**Key Performance Indicators:**

• Backlog Turnover

• Throughput Capacity

• NPS Score – Customer Care

• Install Revenue

• Labor management

• Material and Labor Cost

**Essential Functions/Physical Requirements of Job:**

Skills & Abilities:

• Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

• Excellent communication skills

• Problem Solving skills

• Coaching and technical assessment skills

• Ability to use effective verbal and written communication skills.

**Qualifications:**

**DOD Skillbridge Program**

*\*For Active and Transitioning Service Members Only*

**DOD SkillBridge Eligibility:**

• Has served at least 180 days on active duty

• Is within 180 days of separation or retirement

• Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.

**Education and Experience:**

• **Education & Experience**: 2 years’ team and operations management experience, installation experience in home improvement industry.

• 2+ year supervisory experience in the home improvement industry managing installation teams (W-2 and 1099) or equivalent management experience. High School Diploma or GED required; some college preferred.

• Certified Lean Six Sigma Certification (Preferred)

• **Computer Skills:** Intermediate skills with Microsoft Office (Word, Excel, Outlook).

• **Mechanical Aptitude -** Intermediate skills with electrical schematics, pneumatic applications, and mechanical configurations

*Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact <[email hidden]>.*

*If you have a question regarding your application, please contact <[email hidden]>*

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