Junk Removal and Customer Service

Ready to build a high-energy career where every day is different? Join our**Field Sales & Service Team** and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on **integrity, accountability, and investing in people**.

**Junk Removal and Customer Service** **1-800-GOT-JUNK?** Location: Burnaby, BC

Pay: $25–$30+/hour (Profit Share + Tips + $18.50/hr base )

Job Type: Full-Time

**Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Vancouver team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!**

We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. **We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.**

**What We’re Looking For:**

• **Sales-Driven:** A passion for sales and a knack for exceeding customer expectations.
• **People Focused**: Friendly and personable, dedicated to delivering outstanding service.
• **Energetic**: Physically fit and enthusiastic about engaging in hands-on tasks.
• **Dependable**: Reliable and hardworking, positively contributing to our team culture.
• **Strong Communicator**: Excellent problem-solving skills and organizational abilities.

**Role Overview:** As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.

• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on-site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift, carry, load, and maneuver items up to 75+ lbs
• Represent our brand with integrity, professionalism, and a sharp appearance

*No prior junk removal experience required - we train you. Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.*

**Professional Growth:** Our team members grow fast. Advancement pathways include

• Certified Sales Lead
• People Development Lead
• Operations Lead
• Senior Sales
• Director of People Development
• Director of Operations
• General Manager

**We promote from within whenever possible!****Pay Range: $25–$30+/hour (Profit Share + Tips + $18.50/hr base )**

• Base hourly rate
• Tips
• Uncapped profit share & performance incentives

**Schedule:** Full-time: 4–5 shifts per week

• 1 mandatory weekend shift
• 3–4 weekday shifts
• Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs
• Must maintain availability for 4 weekdays + 1 weekend day every week

**Why Us?** Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.

• Experience a fun, fast-paced workday filled with diverse tasks and challenges.
• Career advancement pathways.
• Competitive compensation and performance-based bonuses
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").

**Our Mission Statement:***Anything is possible.* ***Invest in people.*** *Change the world.**This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.*

Southwind encourages team members to lead with innovation and purpose. We're a company built on **integrity, teamwork, and ongoing development.** Join us and help redefine home services. **Apply Now!**