Technical Support Specialist

PURPOSE

This position works effectively and efficiently as a part of a multi-disciplinary support team to provide business technology support services and apply best-in-class practices. Technical Support Specialists utilize technical knowledge, problem solving skills, and communication to assist others.

ESSENTIAL DUTIES & RESPONSIBILITIES

•Understand and support the company’s proprietary systems and other third-party systems to provide guidance include, but not limited to:
o WEXNET
o SpeedShip
o <UPS.com>
o WorldShip
o ShipRush

• Provide first line technical support via phone, e-mail and/or a desktop support application.
• Identify, research and resolve technical issues with company’s proprietary systems and other third-party systems.
• Work with vendor support contacts to resolve technical issues for RackSpace, ITS, Zendesk, etc.
• Troubleshoot basic hardware issues.
• Test bug fixes and enhancements.

• •Redirect or escalate problems as appropriate.
• •Respond to inquiries in a timely manner, adhering to procedure and protocol.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• •MS Office to include Excel, Word, Outlook.
• •Computer hardware and software.
• •Adaptable.
• •Attention to detail.
• •Good communication skills, both verbal and written.
• •Excellent collaboration skills.
• •Time management skills.
• •Ability to prioritize.

QUALIFICATIONS

• •Bachelor’s degree.
• •0 – 2 years of relevant experience.