Helpdesk Specialist I (FT), CF4E40142OCT

Advise and assist end users in the appropriate use of software applications and technology. Train computer users in classroom and one-on-one situations. Assist in the selection and installation of computers, peripherals and local area network equipment including hardware and software. Advise and assist administrative and academic computer users in the use of end user computer tools. Provide one-on-one and short course training in the use of computers, peripherals, Office Suite applications, and College standard software to all academic and administrative users. Work independently to solve complex end user problems in the areas of communications, mainframe, computers, peripherals, remote access, and local area networks. Be thoroughly familiar with the standard supported hardware and software to assist end users in the evaluation and installation of non-standard hardware and software needed to meet the end users requirements. Provide expertise in the installation of computers and communications with the mainframes and computer networks. Develop, debug, research and maintain a standard group of software applications to be imaged and deployed on computer systems as needed. Serve as a project leader for implementing assigned projects. This includes responsibility for researching the requirements needed to complete the project and managing the project team member’s work. Assist in evaluation, acquisition, implementation, documentation, debugging and maintaining of training materials, packages and systems from external sources for use in Information Technology. Participate in professional activities and keep up to date with regard to developments in Office and Classroom Technology. Evaluate vendor proposals for providing maintenance agreements for support of computers and local area networks. Review discount programs available for computer equipment and recommend options. Provide end user consulting and tracking of computer and mainframe problems. Obtain knowledge of the computer industry and apply this knowledge to the organizations goals and objectives. Understand the business of the organization and best related solutions to the institutional needs. Advise and counsel the end users on the solution to their application needs, and direct them to a host-based solution, if appropriate. Perform all other duties as assigned.