TECHNICAL SUPPORT SPECIALIST

DescriptionWHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

Account management.
Technical assistance; computer systems, software, and hardware.
Respond to queries in a timely manner.
Daily performance of computer systems.
Install, modify, and repair computer hardware and software.
Run diagnostic programs.
Follow-up to ensure issue is resolved properly.
Compile information and prepare reports.

REQUIREMENTS:

High school diploma or GED
Bachelor’s degree in information systems or related field desired

EXPERIENCE:

Basic understanding of Active Directory, Networking concepts, and TCP/IP.
Windows 10 & XP operation, installation, and troubleshooting.
Proficient knowledge of all Microsoft Office products.
Hardware/software installation, upgrades, and troubleshooting.

*Experience in a physician office setting is preferable. *

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include:

Company Provided Life and Accidental Death and Dismemberment Insurance
Company Provided Long Term Disability Insurance
Employee Stock Ownership Plan
401(k) Company Contributions
Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
Company match in Health Savings Account Plans (restrictions apply)
Vacation, Personal, Sick and Holiday Time Off
An array of team member perks and discounts
Tuition Assistance Programs
And more!

Qualifications