Application Support Engineer

Job Type:
Full-Time
Work Arrangement:
[Remote]
Location:
This is available for Mexico, Dominican Republic and Panama
English Level:
Intermediate–Advanced (B2+)

About the Role

Support Services Group is looking for an
Application Support Engineer
to join our team and provide technical support for production applications and systems.
The ideal candidate will have a solid understanding of
HTTP, REST APIs, basic SQL, and web troubleshooting
, along with strong communication and documentation skills. This role is focused on monitoring and troubleshooting production issues, identifying root causes, and clearly documenting findings and resolutions.

Key Responsibilities

Monitor and triage
production issues
and application-related incidents.
Troubleshoot
HTTP and browser-related issues
using browser Developer Tools.
Perform
API testing and troubleshooting
using Postman.
Run basic
SQL queries
to validate and investigate application data.
Analyze issues and identify potential causes or patterns.
Review and interpret basic
logs and error messages
when troubleshooting.
Document technical findings, troubleshooting steps, and resolutions clearly.
Communicate technical issues and findings effectively with internal teams and stakeholders.
Follow established troubleshooting and escalation processes.
Collaborate with other technical teams when issues require additional investigation.
Required Qualifications
Solid understanding of
HTTP fundamentals
and
REST APIs
.
Basic knowledge of
SQL
and ability to run queries for data validation and troubleshooting.
Hands-on experience using
Postman
for API testing.
Experience troubleshooting web or application issues using
browser Developer Tools
.
Strong written and verbal
English communication skills
.
Strong analytical and problem-solving skills.
Ability to clearly document technical findings and troubleshooting activities.
Ability to work independently while collaborating effectively with technical teams.
Nice to Have
Familiarity with application and system
logs
.
Basic understanding of
JSON
.
Familiarity with authentication concepts such as
tokens, API keys, or basic authentication
.
Previous experience in
Application Support, Technical Support, Production Support, or a similar role
.
Familiarity with incident management and troubleshooting processes.
What We're Looking For
We are looking for someone who is
analytical, detail-oriented, and comfortable troubleshooting technical issues
. You don't need to be a software developer, but you should be comfortable working with APIs, basic SQL queries, browser tools, and technical documentation.
Strong communication skills are essential, particularly the ability to
explain technical findings clearly and document issues accurately
.