Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)

Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)
Work Arrangement:
Remote
Employment Type:
Full-Time
Schedule:
Monday–Friday, 9:00 AM–6:00 PM MT + Saturday, 9:00 AM–2:00 PM MT
Hours:
46 hours per week
Languages:
English & Spanish

About the Role

One of our U.S.-based healthcare clients is looking for an experienced
Bilingual Virtual Front Desk Receptionist
to provide remote front-desk and administrative support to their healthcare practice.
The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using
Tebra
for healthcare administrative tasks.
At least 3 years of experience working in U.S. healthcare and hands-on Tebra experience are REQUIRED for this position.

Responsibilities

Answer incoming patient calls and handle inquiries professionally.
Schedule, confirm, and manage patient appointments.
Process and coordinate email referrals.
Verify patient insurance and eligibility.
Support referral and care coordination activities.
Assist with medical billing-related administrative tasks.
Maintain accurate and updated patient records.
Assist the nurse practitioner with administrative tasks within the EHR.
Follow up on referrals and outstanding documentation.
Communicate effectively with patients in both English and Spanish.
Provide general virtual front-desk and administrative support to the healthcare team.

Qualifications

Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED.
Hands-on experience using Tebra – REQUIRED.
Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant.
Previous experience supporting a
U.S.-based healthcare practice, provider, or healthcare organization.
Fluent in English and Spanish, both written and spoken.
Experience with patient scheduling, insurance verification, referrals, and patient communication.
Comfortable working with EHR/EMR systems and healthcare software.
Experience with behavioral health or medical practices is an advantage.
Ability to work independently and manage multiple tasks in a remote environment.
Reliable computer, internet connection, and professional workspace.
Skills & Experience
Strong verbal and written communication
Excellent patient service and phone etiquette
Medical front-desk experience
Tebra proficiency
U.S. healthcare workflow knowledge
Insurance verification and eligibility
Referral processing and follow-up
Patient scheduling and appointment management
Medical billing administrative support
Care coordination
EHR/EMR systems
Strong organization and attention to detail
Ability to multitask and prioritize effectively
Important Requirements
Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.