Operations Manager

Group Company: #FDR American Home Shield Designation: #Operations Manager Office Location: #Cebu Position description: #Operations Manager Primary Responsibilities: # Own overall program performance across productivity, quality, customer experience, sales, attendance, utilization/BTP, and other contractual KPIs. Lead and develop Team Leaders , ensuring they effectively manage performance, coach their teams, drive accountability, and maintain strong floor presence. Drive daily operational execution through real-time performance management, staffing and queue oversight, attendance management, and timely intervention when metrics are at risk. Take full ownership of the business , understanding not only what the numbers are but why they are happening, what needs to change, who owns the action, and when improvement should be expected . Reporting Team Reporting Designation: #Cebu Site Director Reporting Department: #Cebu Operations Educational qualifications preferred Category: #Degree holder Required work experience Industry: #at least 7 years Role: #at least 3 years Key Performance Indicators: # sales, CSAT, NPS, AHT, BTP, Quality, Productivity etc Work Environment Details: # 100% on-site