Store Manager

Role: Store Manager Reporting To: Zonal Own Retail Manager Job Level: Executive Key Deliverables Store Operations & Audit / Compliance: • Adherence of Store Operations in line with pre-defined SOPs • Ensure that the look and feel of the store is as per guidelines/standards • Track efficient Cash handling ; prevent shoplifting / ensure safety and security • Visual merchandising as per plan / guidelines • Inventory and stock management to prevent stock-outs or excess Inventory • KPI reporting as per guidelines and on-time Strategic Roll outs: • Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory) • Manage closure of current store during refit & conversion Profitability: • To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell • To ensure required MIS & tracking at CRO levels • Manage Store expenses are as per plan • Provide suggestions /feedback to improve store productivity People Development / Team Management: • To ensure daily roistering & briefing to outsourced store staff • Ensure that attrition issues (planned & unplanned) are escalated for timely resolution • Ensure motivation & development of outsourced store staff Customer Experience: • Ensure adherence to CE guidelines • Manage staff allocation based on demand at point in time • Personally step in to handle demanding customers