Technology Operations Engineer II (System Administrator)

Technology Operations Engineer II

Join Pax8 and help power the future of cloud technology.

At Pax8, we’re transforming how businesses buy, manage, and scale cloud technology—and we’re looking for an experienced Technology Operations Engineer II to be part of that mission. If you love solving complex technical challenges, improving operational excellence, and acting as the go‑to escalation point for technical issues, this role puts you right at the heart of our Global Technology Operations team.

As a Technology Operations Engineer II, you’ll be one of the technical experts ensuring our people and platforms run smoothly. You’ll take on complex incidents, support enterprise systems, mentor Level 1 engineers, and help evolve how Pax8 delivers world‑class internal support.

Your work directly impacts our service quality, reliability, and the experience of teams across Pax8.

This role will be based in our office in Makati, Manila, working a rotating schedule (EMEA, AMER, Weekend shifts). Employees are required to attend the office.

What You’ll Do?

Resolve Advanced Technical Issues

• Diagnose and resolve complex incidents involving hardware, software, enterprise apps, network connectivity, and cloud services.
• Serve as the primary escalation point for Level 1 engineers.
• Take full ownership of incidents—driving them from initial triage through to resolution.
• Participate in blameless post‑incident reviews and contribute to root cause analysis.

Support Platform & Systems Administration

• Support configuration and administration of AzureAD/Entra ID, Intune, Microsoft 365, and related enterprise platforms.
• Perform compliance checks, device management tasks, operational maintenance, and system health monitoring.
• Investigate platform‑related incidents and collaborate with specialist teams or vendors when needed.

Drive Process & Service Improvements

• Plan, test, and implement standard changes within approved change management frameworks.
• Assist with platform deployments, workflow optimization, and automation initiatives.
• Provide guidance and training to Level 1 engineers to uplift team capability.

Build and Maintain Knowledge Resources

• Create and maintain knowledge base articles, runbooks, and troubleshooting guides.
• Ensure documentation stays accurate, clear, and aligned with best practices.
• Promote knowledge reuse across the team.

Grow and Contribute as a Team Member

• Continue developing your technical and ITIL capabilities through structured learning.
• Mentor and coach Level 1 engineers.
• Apply new skills to improve incident resolution, reduce rework, and elevate service quality.

What You Bring?

• 3–5+ years in IT support or similar technical role
• Strong troubleshooting skills across devices, applications, and cloud services
• Experience with:
• AzureAD/Entra ID, Intune, Microsoft 365
• Teams, SharePoint, OneDrive, Exchange Online
• AWS/Azure infrastructure
• ServiceNow or Jira
• Knowledge of identity management, security best practices, and endpoint protection
• Excellent communication, collaboration, and ownership mindset
• Ability to work independently on complex issues

Preferred Certifications

• MS‑100 / MS‑101 – Microsoft 365 Certified: Enterprise Administrator
• AZ‑104 – Azure Administrator
• AWS Solutions Architect – Associate or equivalent
• Pax8 tech stack certifications (bonus!)

🔒 Trust and Hiring

At Pax8, we care deeply about building genuine, trust-based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions