Manager, Member Recruitment - Based in Texas

• The Manager, Member Recruitment provides leadership for the public-facing Account Manager and Member
• Recruitment Coordinator team in their assigned regional district. They are responsible for enabling each
• Account Manager to achieve their member recruitment objectives through lead generation and conversion,
• leveraging strategic partnerships, account retention initiatives, and implementing strategies and tactics to
• achieve sustainable results year-over-year. They also guide day-to-day recruitment operations and event
• execution through each Member Recruitment Coordinator.
• This position works with multiple internal partners, including Programs & Partnerships, Marketing, and
• Member Engagement & Experience. They are tasked with positioning the NMDP mission for optimal access
• across a variety of territories and account types, developing an understanding of each local market within their
• region. They lead initiatives on a regional scale that promote efficiency, provide superior service to external
• partners and volunteers, and result in educated, committed, and responsive donors.
• This role will work collaboratively with a regional leadership team to accomplish monthly, quarterly, and annual
• registry enrollment goals.

ACCOUNTABILITIES

Regional District Leadership

• Partners with the Director, Member Recruitment to guide development of strategic

• business plans for each territory, creating access to event sponsors, volunteers, and
• prospective members within targeted accounts.

• Guides data-driven, comprehensive account planning that considers knowledge of target

• market audiences (effective messaging, communication preferences, etc.), evaluation of
• external partners’ business needs and changing dynamics within each territory. Provides sound business recommendations tailored to each territory team. Demonstrates a keen
• ability to prioritize current and future opportunities in alignment with Member
• Recruitment and organizational goals.

• Regularly reviews the Lead -> Opportunity -> Event pipeline in the prospecting and

• planning stages for each territory to ensure optimal member recruitment results and
• progress towards targeted goals.

• Regularly reviews recruitment activity in the planning and post-event stages to ensure an excellent

• registration experience for new members and exceptional customer service for event sponsors and
• volunteers.

• Enables Account Managers to position the NMDP mission by communicating a compelling

• value proposition resulting in strong support from event sponsors and committed and
• responsive registry members.

• Effectively provides coaching and identifies skill gaps to coordinate appropriate training and

• ongoing professional development opportunities for Account Managers and Member Recruitment
• Coordinators.

• Provides coaching to Member Recruitment Coordinators that leads to successful execution of

recruitment events.

• Owns implementation of operational decisions and supports appropriate prioritization and alignment

among territory partners.

• Sets the example for how to educate prospective donors regarding the NMDP mission, including but

• not limited to the two ways to donate, ensuring new registry members are well-informed and
• committed to proceed should they be asked to donate. Responds to questions, issues, and concerns of
• prospective donors at time of registration.

• Ensures compliance with Member Recruitment Manual of Operations, Brand Standards, and

• established business processes including timely shipment of swabs, identifying and reconciling issues
• with samples stored, and Salesforce task management.

• Regularly brings the highest priority needs of their regional district to the attention of the Director,

Member Recruitment.

• Invests in developing collaborative and reciprocal partnerships with internal stakeholders, leading

without authority to drive alignment and coordination across MDPO.

• Ensures responsible use of resources, including travel and event expense budget.
• With regional leaders, sets the example for cultivating a healthy team that abides by NMDP Operating

Principles and Values.

Volunteer Management Support

• Supports Member Recruitment Coordinators in developing strategies to recruit,

• engage and retain volunteers, including episodic and long-term volunteers. Ensures
• compliance with volunteer training standards, tracking of hours and management of
• volunteer opportunities in the Volunteer Portal.

• Supports Member Recruitment Coordinators in regularly planning volunteer

recognition and appreciation activities.

• Ensures that Member Recruitment Coordinators are staffing events with the

• appropriate number of volunteers needed to deliver projected recruitment volumes
• resulting in committed and responsive potential donors.

REQUIRED QUALIFICATIONS

Knowledge of

• Sales and Marketing
• Volunteer management
• Planning and executing events
• Managing a dispersed workforce
• Project management
• Effective collaboration & consensus-building strategies

Ability to

• Manage performance of direct reports through coaching according to key performance indicators.
• Guide high-level strategic thinking, planning, and problem-solving for a diverse portfolio of territories

and accounts.

• Demonstrate a consultative, results-driven approach to business development and retention, grounded

in how the customer thinksand makes decisions.

• Navigate college and university systems, such as athletics, diverse affinity groups, student government,

Greeks, etc.

• Demonstrate excellent oral and written communication.
• Be self-motivated and sustain a results-driven mindset.
• Make data-driven decisions and leverage insights to strategically build an effective registry.
• Effectively convey complex concepts to foster understanding and alignment when spear-heading

process improvements and managing implementation of Director- and Executive-led initiatives.

• Use effective organizational and time management skills to handle multiple projects simultaneously.
• Lead through change, resolve conflict and maintain alignment with Member Recruitment and

organizational goals.

Education and/or Experience

• Bachelor’s degree in related field or equivalent combination of formal education and

• experience. On evaluation, equivalent experience and/or education related to the
• minimum experience requirement may be substituted for the degree.

• 2+ years of experience leading full-time employees
• 3+ years of experience in business operations leadership
• Minimum 5 years subject matter expertise in strategic sales leadership.
• Experience in community engagement and account cultivation with a focus on retention

where defined goals or targets are required.

• Experience managing multiple projects simultaneously; ability to prioritize rigorously to best serve key

initiatives.

• Expert use of Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce,

and the Internet required.

• Proficient use of reporting and project management tools such as Looker and Asana

required.

• Experience as a marrow or PBSC donor or a direct connection to the mission is aplus.

Travel

• Must be willing to travel within region as needed (~25%), occasionally working evenings/weekends.

Occasional national travel, 2-3 trips per year.

• Must have a valid driver’s license and reliable transportation.

• PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role,
• but are not required for consideration)