HR Generalist

Job Description Summary

Facilitates employee lifecycle activities and responds to basic management and employee inquiries/requests

Job Description

Position Responsibilities and Duties

• Support core processes of the Talent First service delivery model and provide high-quality, high-touch assistance to all colleagues ensuring customer satisfaction, expertise, confidentiality, and timeliness
• Evaluate and analyze employee requests/concerns, quickly interpret situation, determine appropriate resolution and/or escalation, and communicate resolution or escalation to customer, and track situation status to ensure completion and customer satisfaction
• Maintain, update, and produce information stored in HCM and related databases.
• Provide employee and organization data reports as needed using various report writing tools
• Maintain employee records, per employment law and Company’s retention policy
• Assist managers and employees in quickly finding answers to their questions via self-service
• Assist in delivering and continuously optimizing workforce management systems, processes, and procedures supporting employment life cycle
• Meet professional obligations through efficient work habits such as accountability for work schedules and meeting deadlines in an effective and timely manner
• Provide support to teammates, COEs, and Talent First team members in pursuit of Talent First goals and priorities
• Collaborate with Talent Acquisitions and Solutions team to meet new hire deadlines and coordination nationwide
• Facilitate monthly new hire orientations that introduce Company’s culture, review necessary information, and provide resources that will support employees to integrate and function at full capacity
• Assist with completion of new hire processes, maintain onboarding documents in HCM and other required systems, initiate pre-boarding process including I-9 completion, drug and alcohol testing, and background screening, and facilitate all new hire access and equipment requests ensuring appropriate and timely access is provided
• Work directly with leadership to facilitate voluntary termination process as needed (such as final time entry, prepare and distribute separation paperwork, Payroll notification, final check procurement, etc.)
• Work with Solution’s team HR Managers as needed
• Work with Business Technology to facilitate all system and application deactivation for leave of absences and terminations in a consistent and timely manner
• Facilitate and process compensation and job changes (such as promotions, compensation increases, one-time payments, title changes, transfers, etc.) through HCM system and ensure accuracy of information, required documents, process approvals; and communicate certain changes with HR COE and Payroll groups, as required
• Assist administration of Company’s Preferred Drivers and MVR monitoring program
• Complete reverifications of I-9 work authorization
• Facilitate communications as requested
• Participate and provide support for craft events, as requested
• Assist administration of project specific Client Mandates
• Support Benefits team with general employee inquiries, guidance, and LOA support, as requested
• Assist with record archiving, as needed
• Facilitate mass craft communications and surveys, as requested
• Support team with data reconciliation regarding all employee changes (such as transfers, hires, terminations, etc.)
• Answer general employee and manager questions regarding employment policies and benefits
• Monitor vacation and sick time balances in Workday and share information with management, as requested
• Assist with Preferred Driver, DOT Driver, and Return-to-Work screening and program administration
• Assist Employee Relations Managers with ADA accommodation evaluation and documentation, as requested
• Assist management with development check-in process including reporting information
• Assist with management of craft assets and facilitate issue resolution, as needed
• Manage weekly and interim check distribution process
• Collect and document business requirements for project and process improvement/automation efforts
• Visit job sites and offices, as needed
• Complete other responsibilities as assigned

Minimum Skills or Experience Requirements

• Bachelor’s Degree or technical degree in Human Resources, Psychology, Communications, or other related field preferred; or combination of related training and two (2) years of HR-related work experience
• PHR, SHRM-CP or SHRM-SCP certification preferred
• Working knowledge of Human Resources best practices pertaining to policies and procedures and familiarity of full employee lifecycle
• Basic knowledge of federal, state, and local employment laws (including FLSA, FEHA, and ADA)
• Demonstrated drive to continuously educate self on new employment laws
• Experience in a high touch customer service capacity
• Experience with HR management systems (Workday HCM experience preferred)
• Strong computer skills within Microsoft Office apps (primarily within Excel and Teams)
• Ability to visit job sites and offices, as needed
• Ability to quickly learn and use new applications and software
• Experience working with all levels of employees and management, and the ability to build and nurture strong relationships
• Effective interpersonal skills
• Demonstrate dedication to high quality customer service and exceptional employee experience by being an employee champion and change agent supporting a high performing employee culture to meet current and future business needs
• Demonstrate ability to work in fast-paced environment and contribute to high-performing team
• Possess a strong customer service orientation while maintaining a high level of integrity and confidentially with each activity
• Capable of working independently (with minimal supervision) with strong sense of self-motivation and ownership
• Strong problem solving, organizational, and planning skills with a keen focus on accuracy and details
• Ability to be collaborative while demonstrating effective communication with internal stakeholders
• Strong English verbal and written communication skills that are clear, concise, well-organized, and demonstrate an understanding of audience needs
• Bilingual English/Spanish is a plus
• Problem-solving ability and proven accuracy with detailed information
• Ability to visit job sites and offices, as needed
• Reliability, dependability, and flexibility
• in front of a computer for long periods of time

SUMMARY OF BENEFITS

This role is eligible for the following benefits: medical , dental , vision , 401(k) with company matching , Employee Stock Own ership Program (ESOP) , i ndividual stock ownership , paid vacation , paid sick leave , paid holidays, bereavement leave, employee assistance program , pre-tax flexible spending accounts, basic term life insurance and AD&D , business travel accident insurance, short and long term disability , f inancial wellness coaching , educational assistance, Care.com membership , ClassPass fitness membership , and DashPass delivery membership. Voluntary benefits include additional term life insurance , long term care insurance, critical illness and accidental injury insurance , pet insurance , legal plan, identity theft protection , and other voluntary benefit options.