Enterprise Account Manager

Join Kaltura, a global leader in AI-enabled video technology, as an Enterprise Account Manager. In this role, you will partner with enterprise customers across the UK and Europe, ensuring their success with our platform. You will build strong relationships with stakeholders, define customer success plans, drive renewals and expansion, and act as the central point of coordination between customers and internal teams. This position offers a hybrid work environment, extended private health insurance, and personal and professional development programs.

• Establish and maintain strong relationships with enterprise stakeholders, becoming a trusted strategic advisor.
• Lead structured engagements such as value reviews, executive business reviews, health checks, and strategic planning sessions.
• Own and execute renewals, driving high retention while uncovering upsell and cross-sell opportunities.
• If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day
• Comfortable with Salesforce, CS platforms, Excel, PowerPoint, and account planning tools
• 3+ years’ experience in Enterprise Customer Success, Account Management, or a hybrid CS/sales role in a SaaS business
• Ability to travel across Europe 10–15%
• Demonstrated success leading expansion cycles and negotiating commercial contracts
• Experience managing a book of business of $1M+ ARR and handling 15+ enterprise accounts concurrently
• Strong sales discipline: pipeline management, forecasting accuracy, commercial negotiation, and value‑based selling
• Proven experience managing enterprise accounts, with strong ownership of renewals, retention, and revenue growth
• Experience with video platforms, collaboration tools, or AI‑driven SaaS products
• Knowledge of enterprise procurement cycles and stakeholder landscapes
• Passion for the role of AI in digital transformation, employee enablement, and organisational learning
• Experience working with enterprises on digital transformation initiatives