Client Service Manager (Fixed-term)

Join our team as a Client Service Manager in a fixed-term position for two years. You will be the primary point of contact for our customers and prospects, handling inquiries via email and phone. You will work closely with other departments to find comprehensive solutions for complex customer questions and continuously expand your financial knowledge. This position offers remote working opportunities, a diverse and inclusive community, and various perks and benefits.

• Act as the primary point of contact for customers and prospects, handling inquiries and providing solutions.
• Collaborate with other departments to address complex customer questions and improve internal processes.
• Continuously expand financial knowledge and leverage customer feedback to enhance products and services.
• You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment
• You are fluent in German and English
• Professional Experience: You bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector
• You are highly experienced in supporting customers via phone, email, and/or in person
• Educational Background: You hold a degree in Business Administration, Economics, or a related field, or you have completed a relevant commercial apprenticeship (ideally in banking)
• You have a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions
• You have an affinity for capital market products and digital solutions