Strategic Account Manager

Join our global Revenue team as a Strategic Account Manager (SAM) and take ownership of a portfolio of high-value Tier 1 accounts. In this role, you will build executive relationships, lead business reviews, and drive renewals and expansion. You will also utilize AI tools and product mastery to deliver customer success and drive adoption. This is a collaborative, high-energy environment with real opportunities for career growth.

• Gérer un portefeuille de comptes stratégiques de haute valeur, en développant des relations avec les parties prenantes clés et en assurant la satisfaction des clients.
• Diriger le développement et l'exécution de plans stratégiques pour les comptes, en intégrant les feuilles de route techniques et d'adoption de l'IA.
• Identifier et conduire les opportunités d'expansion (upsell, cross-sell) en utilisant les signaux d'engagement technique comme déclencheurs commerciaux.

• Excellent communication and presentation skills; comfortable running executive-facing sessions independently
• Ability to explain technical concepts clearly to non-technical audiences while building commercial instincts around adoption and retention
• Proven experience building executive-level relationships and owning commercial outcomes - renewals, expansion, and retention
• Strong understanding of hospitality technology - PMS systems, OTAs, channel managers, or revenue management workflows
• 6+ years in strategic account management, technical account management, or enterprise customer success in a SaaS environment
• AI-first proficiency: daily use of Claude, Gemini, or similar tools; treats a large portfolio as a systems problem, not just a skills problem
• Revenue management and business intelligence experience: comfortable navigating data models, OTB vs. Actuals, and adoption/usage metrics
• Disciplined at scale: manages a large portfolio as a systems problem, not just a skills problem
• Product-obsessed: understands the revenue manager's daily workflow at the property level
• AI-obsessed: uses AI daily because it makes them 10x more effective
• We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
• Experience with Salesforce, Gainsight, or similar CRM/CS tooling
• Working knowledge of API and integration concepts sufficient to field integration-related questions
• Familiarity with Lighthouse or comparable hospitality intelligence platforms
• Experience in a commercial overlay or technical advisory role