Agent Services Representative [Contractor]

Join Spark Advisors, a fast-growing healthcare tech company focused on transforming the Medicare experience for seniors. As a Customer Support Associate, you will provide first-level support to health insurance agents and clients, triage requests, resolve issues, document interactions, gather feedback, and collaborate with other departments. This is a contract position with a pay range of $30.00 – $35.00 per hour, fully remote after in-person training in Chicago.

• Support Agents and Clients: Provide first-level support to health insurance agents and clients through various communication channels, including phone, email, and chat.
• Triage Requests: Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation to appropriate departments.
• Issue Resolution: Address common inquiries related to contract and onboarding status, as well as ad hoc requests from both internal and external customers.