SVP CHIEF TECHNOLOGY OFFICER

SVP Chief Technology Officer SUMMARY: The Chief Technology Officer provides enterprise-wide leadership for technology strategy, infrastructure, core systems, data architecture, project governance, and innovation. This role ensures that technology investments strengthen member experience, employee productivity, operational resilience, cybersecurity, and the credit union’s long-term strategic growth. Reporting to the CEO or designated executive leader, the CTO works closely with executive leadership, Risk Management, Information Security, Operations, Member Experience, Digital Banking, and business line leaders to align technology priorities with enterprise strategy, regulatory expectations, member needs, and organizational capacity. ESSENTIAL DUTIES AND RESPONSIBILITIES: Leadership & Management Lead technology architecture including infrastructure, key applications, data and project management to ensure technology capabilities support the credit union’s strategic priorities, regulatory requirements, operational needs, and member experience goals. Develop, maintain, execute, and adapt a comprehensive technology roadmap that directly supports the Strategic Plan, organizational goals, annual metrics, risk appetite, member experience priorities, and operational efficiency objectives. Develop and manage the technology operating and capital budgets, ensuring effective prioritization of investments, resource allocation, cost optimization, and measurable return on technology expenditures. Partner with the Member Experience team to identify technology-related service delivery friction and drive automation, workflow improvement, efficiency, and faster service delivery. Develop and champion comprehensive strategies for data-driven decision-making through robust data architecture, reliable reporting solutions, high-quality data governance, and accessible business intelligence tools. IT Infrastructure Design, maintain, secure, and continuously improve technology infrastructure to support business needs, strengthen operational resilience, optimize industry-leading security, maintain reliable service delivery, and drive operational efficiency. Maintain strong internal service support for all technology needs. Identify and implement technology solutions to support employee productivity and efficiency with focused training to support adoption. Continuously improve Charter Oak’s security posture in partnership with Risk Management and Information Security by proactively implementing security solutions, strengthening controls, supporting regulatory readiness, and safeguarding member and institutional data. Oversee enterprise technology disaster recovery capabilities, technology resiliency planning, testing, and recovery readiness to support business continuity objectives. Project Management Oversee key technology vendor relationships, contracts, service-level expectations, due diligence, implementation performance, and ongoing third-party risk considerations to ensure vendor solutions remain secure, reliable, cost-effective, and aligned with credit union objectives. Ensure all projects are strategically aligned, prudently scoped, properly approved, and sufficiently resourced with clear outcome-based metrics. Lead project resource capacity planning through the Project Management Office to support proper resource management and workforce planning. Develop and document project management governance and methodologies for consistent application in support of proper organizational governance. Orchestrate and lead large, strategic cross-functional projects to ensure ROI and objective outcome tracking. Core Systems, Applications, & Integrations Ensure proper management and maintenance of all core business applications to maintain maximum uptime and optimize efficiency. Lead design, execution, and modification of data flows between systems and ensure efficient workflows and optimal data availability to support staff efficiency and member service experience. Build and maintain seamless integration of systems through the best available tools and methodologies that optimize both security and operational efficiency in alignment with immediate and long-term business objectives. Emerging Technologies and Innovation Monitor emerging technologies to identify, evaluate, recommend, and prioritize practical technology solutions that align with the credit union’s strategy, business needs, risk appetite, member expectations, and implementation capacity. Cultivate key technology partners to support strategic implementation and member outcomes. Foster and support a culture of innovation throughout the organization to continuously improve member and employee experience through process and technological improvement. QUALIFICATION REQUIREMENTS: Qualifications should include progressively responsible technology leadership experience, preferably in a financial institution or regulated environment; demonstrated success leading infrastructure, core systems, integrations, data, cybersecurity partnerships, and enterprise projects; strong vendor management and project governance experience; the ability to translate business strategy into practical technology plans; and excellent communication skills with executive, board, technical, and non-technical audiences. Success in this role will be measured by reliable and secure technology operations, effective execution of the technology roadmap, measurable improvement in member and employee experience, disciplined project delivery, strong adoption of systems and tools, improved data availability, effective vendor performance, and clear alignment between technology investments and enterprise strategy. EDUCATION and/or EXPERIENCE: BS/BA Degree in Computer Technology, Business Administration or related field or equivalent. At least 5 years work experience in a financial institution and a total of at least 10 years of total IT related experience. Must be an innovative, proactive leader who possesses sound analytical and critical decision making capabilities. Requires well-developed interper so nal skills in order to communicate effectively with members, employees and vendors. CERTIFICATES, LICENSES, REGISTRATIONS: ISC2 Certified Information Systems Security Professional (CISSP), ISACA Certified Information Security Manager (CISM), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional (MCP), preferred. Equal Opportunity Employer Veterans/Disabled Charter Oak offers paid time off, paid sick time, a variety of health, medical, and supplemental insurance plans, and a 401(k)-retirement plan with an employer match.