Customer Support (SeQura Eyewear)

Join seQura, a leading fintech company, as an Eyewear Customer Support specialist. In this role, you will be the main point of contact for opticians and customers, handling operational incidents and case resolution across multiple channels. You will work closely with the Optical Service Managers and operations team, contributing to process improvement and automation projects. Enjoy a hybrid work environment, health insurance discounts, professional development opportunities, and a supportive company culture.

• Gestionar incidentes operativos de clientes y ópticos, resolviendo consultas relacionadas con pagos y financiación.
• Coordinar con el equipo de Eyewear para abordar incidentes que requieran un enfoque comercial.
• Contribuir a la mejora de procesos identificando patrones y participando en proyectos de automatización.
• Confidence handling tense situations with both empathy and firmness
• Ability to manage several open cases at once with calm, order, and sound prioritisation
• English at B2 or above, for coordination with international teams
• At least 1–2 years of experience in customer-facing support with real human interaction
• Comfort working with digital tools: CRM, email, spreadsheets
• Native or near-native Spanish. Clear, professional written and spoken communication
• Very nice to have: fluency in an additional language such as Portuguese, Italian, or German
• Experience in fintech, banking, insurance, or any regulated environment
• Background handling payment or financing-related incidents
• Familiarity with tools like Intercom, Hubspot, or similar platforms