Help Desk Specialist (Contractor)

Join Freenome, a progressive healthcare organization focused on early cancer detection. As a Help Desk Specialist, you will diagnose complex customer issues, provide primary support for corporate devices and systems, and collaborate with cross-functional departments. This is a 3-month contract position working onsite Monday to Friday from 9am to 5pm.

• Provide primary support for Corporate devices and systems issues/requests, ensuring all IT incidents and requests are prioritized and resolved in a timely manner.
• Perform onsite troubleshooting through diagnostic techniques, create and manage user accounts, permissions, and access controls.
• Collaborate with Network and System Administrator to develop and maintain solutions in a regulated environment, and coordinate and execute seamless hardware and software upgrades.

• Basic Networking knowledge
• Experience with Mobile Device Management (MDM) tools (Jamf or Manage Engine Preferred)
• Experience with Windows 10/11 and Mac OS 14+
• Experience with modern ticketing systems (Freshservice Preferred)
• Experience with Mac (preferred) and Windows platforms
• 3+ years of experience as a Help Desk Specialist or related IT Customer Support role
• Experience with Google Workspace (G Suite)
• Experience onboarding and offboarding users in an enterprise environment
• Excellent communication and customer service skills
• Experience in creating/updating documentation on processes and solutions
• Good understanding of computer systems, mobile devices and other tech products
• Scripting experience with languages such as powershell, python, bash, to automate or execute configurational changes
• Experience in diagnostic labs is a plus
• Video Conferencing support
• Large Scale meeting support
• Industry certifications such as ITIL, CCNA, MCITP, MCSA, MCSE, VCP, Cloud+, Security+ preferred
• Administrative support on Slack, Atlassian, Asana, 1password, Office 365, Zoom etc
• Experience working in a Large Scale Mac environment
• Jamf Expertise (Jamf 100-300 certifications huge plus)