Customer Service Agent

Join our dynamic team as a Customer Service Agent in our multi-channel contact center. You will provide exceptional support to customers over the phone, manage inquiries, resolve issues, and offer technical support. You will also maintain customer records, communicate effectively, collaborate with team members, and contribute to continuous improvement. Enjoy benefits such as competitive compensation, generous holiday allowance, private health cover, learning and development opportunities, and a pension scheme.

• Gérer efficacement les appels entrants, résoudre les demandes des clients et fournir des informations précises sur nos produits et services.
• Identifier des solutions et expliquer les canaux alternatifs pour permettre aux clients de s'auto-assister.
• Maintenir et mettre à jour les dossiers des clients dans la base de données, en veillant à une documentation précise des interactions.
• Financial Services Expertise: Solid background in the financial services sector
• Organizational Mastery: Strong organizational and time-management skills
• Proven Call Centre Experience: Demonstrated success in dynamic call centre environments
• Customer Journey Insight: Comprehensive experience across the entire customer journey
• Adaptability: Thrives in fast-paced, ever-changing environments
• Exceptional verbal Communication Skills – Empathetic, a good listener, ability to handle calls with vulnerable customers