Customer Success Manager (DACH)

Join Tellent, a fast-growing SaaS company, as a Customer Success Manager for the DACH region. In this hybrid role, you will manage and retain a dedicated portfolio of mid-market customers, design and execute the digital customer journey, and drive product adoption at scale. You will analyze usage patterns, identify expansion opportunities, and foster a sense of community among customers. With a focus on customer satisfaction and retention, you will have a measurable impact on the company's growth. Enjoy flexible hours, a training budget, well-being support, and the ability to work from anywhere for up to 4 weeks a year.

• Manage and retain a dedicated portfolio of customers, utilizing both personalized and scalable engagement strategies.
• Design, execute, and continuously improve the digital customer journey for mid-market customers, ensuring value-driven touchpoints.
• Analyze usage patterns and behavioral signals to prioritize outreach, identifying "silent" customers or those at risk before churn occurs.
• A proactive, "experiment-and-learn" approach to building a new role in a fast-growing team
• Proficiency in using data and CS tools to measure campaign effectiveness and portfolio health
• Proven experience in Customer Success, Account Management, or Digital Marketing within a SaaS environment
• Strong written and verbal communication skills in German (minimum C1 level or higher) and English (minimum B2 level or higher)
• Ability to translate complex customer needs into automated, scalable playbooks and campaigns
• Exceptional 1:1 presentation and relationship-building skills, with the ability to build trust quickly with mid-market stakeholders