Resolution Specialist

The Resolution Specialist serves as a senior escalation resource for highly sensitive, complex, and high-visibility customer matters requiring advanced judgment, cross-functional coordination, and leadership support. This role partners retail and executive leadership, internal business teams, and external partners to navigate challenging situations, determine appropriate resolutions, and protect both the customer experience and brand reputation. The ideal candidate is an experienced problem-solver who can confidently manage escalations, communicate effectively under pressure, influence stakeholders, and identify opportunities to improve customer and business outcomes.