Turkish-Speaking Customer Success Specialist (Social Media) in Sofia

Workster is partnering with a leading global customer experience company to recruit a Turkish-speaking Customer Success Specialist for an international social media project based in Sofia, Bulgaria .

This is an exciting opportunity to join a dynamic customer success team supporting users through social media channels. You will represent an international brand, respond to customer enquiries, resolve issues efficiently and help deliver a positive experience for the Turkish-speaking market.

Your Role

• Provide high-quality customer support through social media platforms, including direct messages, comments and other digital channels
• Respond to customer enquiries in Turkish in a professional, timely and engaging manner
• Assist customers with account-related questions, product information and general platform navigation
• Identify customer needs and provide accurate, personalised solutions
• Manage customer feedback, complaints and sensitive cases with empathy and professionalism
• Monitor social media interactions and identify opportunities to improve customer satisfaction
• Escalate complex or specialised cases to the appropriate internal teams when required
• Accurately record customer interactions and case resolutions in the relevant systems
• Follow brand guidelines, company procedures, quality standards and data protection policies
• Collaborate with colleagues and internal departments to ensure a consistent customer experience
• Stay up to date with social media trends, platform updates and relevant customer support practices

Your Qualifications

• Native-level fluency in Turkish
• Good command of English
• Previous experience in customer service, customer success, social media moderation or a contact centre environment is an advantage
• Excellent written communication skills and a strong sense of tone and audience
• Confident user of social media platforms and digital communication tools
• Strong problem-solving skills and a customer-focused mindset
• Ability to manage multiple conversations and prioritise tasks effectively
• Good computer literacy and ability to navigate multiple systems
• Strong attention to detail and ability to follow established procedures
• Ability to remain calm and professional when handling challenging customer interactions
• Team player with a positive attitude and willingness to learn
• Willingness to work in a fast-paced, international environment

The Offer

• Office-based position in Sofia, Bulgaria
• Full-time employment
• Competitive salary and performance-related opportunities
• Monday to Friday schedule with rotating shifts, depending on business requirements
• Comprehensive onboarding and paid training
• International and multicultural working environment
• Career development opportunities within a global organisation
• Modern office facilities and supportive team culture
• Opportunity to work with leading social media platforms and an international brand