customer care specialist English speaker

Provide first-line technical support to customers via phone. Troubleshoot and resolve hardware and software issues Guide users through troubleshooting steps Analyze technical problems and ensure timely resolution Document incidents, troubleshooting steps, and resolutions in support systems Escalate complex issues when required Collaborate with internal teams to improve support processes and knowledge bases Maintain a high level of customer satisfaction

English level: B2 / C1 Graduates and dropouts are welcome to apply Good communication and problem-solving skills Basic technical troubleshooting knowledge Flexibility to work rotational shifts Customer-focused mindset Ability to work effectively in a fast-paced environment Location: New Cairo Work Model: On-site

Sutherland is an AI-driven business transformation partner that helps leading enterprises improve their operations through AI, automation, cloud computing, advanced analytics, and digital engineering. Job Responsibilities: