Office Manager

 

Office Manager

Seattle, WA (Onsite)

3+Month (Temp to Hire)

Mon-Fri, 8am- 5pm

 

The Site Manager is responsible for the daily operations of a small to medium-sized site in a legal office environment while managing a small team. The role oversees contracted services including copy services, courier services, managed print services, hospitality, imaging, and mail services. The position requires management experience along with hospitality/customer service and document production experience.

Responsibilities

• Manage daily operations of a small to medium-sized site and supervise a small team of direct reports.
• Manage contracted copy, courier, managed print, hospitality, imaging, and mail services.
• Prioritize multiple and competing priorities while communicating team vision and priorities and maintaining a helpful, positive work culture.
• Demonstrate working knowledge of products and service offerings and efficiently use existing processes or provide alternatives when needed.
• Manage production labor and quality control labor percentages established by the company.
• Improve operational quality through effective implementation and management of service excellence tools.
• Ensure achievement of Service Level Agreements and work with customers to improve business processes.
• Maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys.
• Ensure audit, deadline, standards, and compliance requirements are met.
• Ensure the site is properly staffed by matching employee skills and equipment with production demands.
• Motivate employees and recognize accomplishments in a timely manner.
• Train, cross-train, coach, counsel, direct, and evaluate employees to improve work output and quality.
• Identify training and performance planning targets and support staff development through Individual Development Plan management.
• Evaluate team member performance and provide career development and training opportunities.
• Maintain formal daily contact with the customer and understand client requirements.
• Identify service delivery gaps and scope creep and adjust process documentation while ensuring financial responsibilities are met.
• Facilitate resolution of pricing, orders, and invoicing issues by working with the sales department.
• Create and support required site reporting, customer presentations, and business reviews.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• 3–5 years of work experience in a related field, preferably B2B and/or technical.
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3–5 years of customer-facing work experience required.
• Management experience with hospitality/customer service and document production.
• Demonstrated high-level knowledge and understanding of technology.
• Proficient user of Office 360.
• Strategic thought processing and complex problem-solving skills.
• Ability to present to a medium-sized group.
• Professional customer service and technical aptitude.
• Professional written and verbal communication skills.
• Ability to interpret, comprehend, and apply complex material, data, and instructions and prepare, provide, and convey diversified information.
• Ability to work in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels.
• Ability to stand, walk, bend, reach, stretch, climb, or perform similar activities for extended periods.
• Ability to lift or move items weighing up to 50 lbs.
• Moderate dexterity with regular application of basic skills, including calculator, keyboard, hand tools, and eye/hand coordination.

• Candidates must be able to lift 50 pounds and stand for extended periods of time.
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