Customer Support Specialist at Ratehawk — Kazakhstan

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About The Role

# Customer Support Specialist (Incident Resolution)

> RateHawk · Kazakhstan (Remote) · Full-time · Posted 2026-06-22

**Workplace:** remote

**Department:** Customer Operations

## Description

**Hey there!**

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?

At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.

### Who We Are

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

## Requirements

### What You’ll Do

**Rapidly and effectively resolve client issues:** Handle problems sent to you by retail and corporate clients through our CRM system.
**Advise clients:** Provide expert advice on bookings and our products.
**Communicate:** Engage with suppliers, hotels, and clients via email and phone.
**Work with systems:** Utilize CRM systems and our internal databases efficiently.

### What We’re Looking For

**English Proficiency:** Upper Intermediate level (both spoken and written).
**Soft Skills:** Kindness, empathy, stress-resistance, politeness, and responsibility.
**Quick Learner:** Ability to learn quickly and stay results-focused.
**Tech Requirements:** A functioning computer and microphone.
**Travel Knowledge:** Understanding of the travel business and booking systems is an advantage!

## Benefits

### What We Offer

**Remote Work:** Work from the comfort of your home.
**Great Team:** Join a young and active team of super specialists.
**Flexible Schedule:** 2 days-on after 2-days off.
**Competitive Salary:** Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
**Challenging Tasks:** Tackle interesting and ambitious tasks that will elevate your professional skills.
**Continuous Learning:** Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
**Perks:** Enjoy corporate discounts on hotels and other services.

### The Process

**Application and Assessment:** You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
**Meeting with HR:** A friendly chat with our HR team.
**One minute Internet Speed Test:** Just to make sure you’re all set for remote work.
**Interview results and offer!**

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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
## Apply
[Apply at RateHawk](https://apply.workable.com/ratehawk/j/B3D1C3F397/apply)
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