French Speaking - Technical Support Analyst at Tciscareers

About The Role

# French Speaking - Technical Support Analyst

> transcosmos (TCIS) · Debrecen, Hungary · Full-time · Posted 2026-04-23

**Workplace:** on_site

**Department:** XTDEB

## Description

We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards.

**Your tasks would be:**

Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution;
Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner;
Escalate unresolved issues to appropriate internal teams, following established procedures and protocols;
Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels;
Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures;
Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards;
Coordinate with relevant departments to resolve service-related issues in line with company processes;
Maintain strict compliance with data privacy and security policies;
Foster positive and professional communication with customers, team members, and business partners.

## Requirements

High school diploma;
Proven working experience in BPO and/or Customer Service environment;
Excellent French and English language skills;
Strong knowledge of Microsoft Office products;
Affinity to electronics and technology.

## Benefits

**Transcosmos** is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

**What we offer:**