QCA_Outgoing Quality_9 (1058)

In-warranty Part failure analysis and claims from suppliers.

• Daily Complaint Review and analysis.
• Close Co-ordination with service team for DOA cases detailing.
• Monthly monitoring/reporting of market defect ratio using ladder chart.
• Daily market complaint review and analysis.
• 2 way monitoring of market failure parts to review effectiveness of actions taken.
• Dealer visits and customer calling for new product feedback.
• Technical training to field technicians for skill enhancement.
• Recording of lessons learnt from field complaint and ensure same to be considered during new product development.
• Professional excellence in Part failure analysis with CFT and formulation of countermeasure plan.
• Early identification of potential field failures

Market defect simulation

• Market complaint and defect analysis
• Ladder chart for monitoring of market defect ratio
• Warranty defect ratio and warranty cost monitoring for 1 year, 5 years and 10 years warranty components.

Work Experience & Education Requirements

• Bachelor’s degree in engineering
• 7 + Years of experience in Incoming quality management
• Strong knowledge of quality management systems (ISO 9001, Quality tools, FMEA, 8D, SPC, GD&T, BIS etc.)