HRIS Service Center Associate

The HRIS Se

• rvic
• e

Center Asso

• ciate serves as a
• key m
• ember of the HR Shared Services team and
• is responsible for
• providing employee support, processing HRIS transactions
• , system support, employee data management, and HR-related inquiries. This role
• acts as the primary point of contact for HR-related inquiries while
• delivering exceptional customer service

and

• ensuring
• accurate
• processing of employee lifecycle transactions and
• maintaining
• data integrity within the UKG platform.
• The idea
• l c
• andidate
• has prior HR Shared Services or Service Center experience, strong UKG knowledge, and a passion for providing
• timely

,

• accurate
• , and customer-focused support in a fast-paced environment.

Essential Duties and Responsibilities

HR Service Center Support

Serve as the first point of contact for HRIS and HR-related employee inquiries.

Respon

• d to requests submitted through service tickets, phone, email, and self-service channels.
• Provide professional, customer-focused support while meeting established service level agreements (SLAs).

Escalate

• complex iss
• ues to
• appropriate HR Centers
• of Excellence, Payroll, Benefits, or HR Business Partners as needed.
• Educate employees and managers on HR processes and self-service tools.

HRIS Administration

Process employee lifecycle transactions including

New hires

Transfers

Promotions

• Compensation changes
• Organizational changes
• Leaves of absence

Terminations

Maintain

• accurate
• employee records and ensure data integrity within UKG.
• Audit HR data and resolve discrepancies
• in a timely manner
• .
• Support organizational structure maintenance, position management, and reporting relationships.

Assist

with mass uploads, data imports, and system updates.

UKG System Support

• Act as a subject matter expert for UKG and related HR systems.
• Troubleshoot employee and
• m
• anager
• system access,
• workflow, and data issues.
• Support testing and validation activities for system enhancements, upgrades, and process improvements.

Create and

• maintain
• system documentation, job aids, and standard operating procedures.

Identify

opportunities to improve employee self-service adoption and efficiency.

Reporting and Compliance

Generate standard and ad hoc reports using UKG reporting tools.

Assist

• in HR audits and compliance reporting.
• Ensure compliance with company policies, employment regulations, and data privacy requirements.
• Support workforce analytics and HR metrics reporting as requested.

Process Improvement

• Participate in continuous improvement initiatives that enhance service delivery and operational efficiency.
• Recommend process improvements that reduce manual work and improve data quality.
• Support HR technology projects, system enhancements, and implementation activities.

Qualifications

Required

• Minimum 2-4 years of HR, HRIS, Payroll, or HR Service Center experience.
• Hands-on experience supporting UKG (UKG Pro, UKG Ready, or similar UKG platforms).
• Experience working in a

Human Resources

Shared Services

, HR

Operations, or

• Service Center environment preferred.
• Strong customer service orientation and problem-solving skills.
• Excellent attention to detail and commitment to data accuracy.

Proficiency

with Microsoft Exc

• el and Mi
• crosoft Office Suite.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

Associate's or

Bachelor's degree in Human Resources

, Busi

• ness Adminis
• tration, Information Systems, or related field; equivalent experience may be considered.
• Healthcare industry experience.
• Experience supporting multi-state employee populations.
• Knowledge of payroll, benefits administration, and employee lifecycle processes.
• Experience with HR case management or ticketing systems.

HR

• certification
• such as SHRM-CP, PHR, or related
• credential
• .

Competencies

Customer Focus

Accountability

Attention to Detail

Data Management

Technical Aptitude

Communication Skills

Problem Solving

Collaboration

Confidentiality and Integrity

Continuous Improvement Mindset

Physical Requirements

• Primarily sedentary work performed in an office or remote environment.
• Ability to work at a computer for extended periods.
• May occas
• ionally
• participate
• in meetings, training sessions, and project-related activities.

Success Measures

Within the first 12 months, the HRIS Service Center Associate will

Consistently meet or exceed service level expectations.

Maintain

• high levels
• of HRIS data accura
• cy.

Demons

• trate strong UKG system
• expertise
• .
• Contribute to process stan
• dardiza
• tion and service center
• efficiencies
• .
• Deliver a positive employee experience through responsive and professional support.

Reporting Relationship

Reports to: HRIS Manager

• This role is ideal for someone who enjoys being the "go-to" resource for HR systems and employee support while helping build a scalable, service-oriented HR function
• .
• This is a hybrid position
• located

in

our

Carrollton

,

Texas

or Columbus, OH

offices.