Technical Architect

Atlassian Platform Architect

About the Role

We are looking for an experienced

Atlassian Platform Architect

• to design, implement, and continuously improve our organisation’s
• Atlassian platform ecosystem
• , including

Jira, Confluence, Jira Service Management (JSM)

, and related applications and integrations.

This is a

hands-on architecture and implementation role

. The candidate will work closely with Engineering, Product, QA, PMO, IT, Support, and Leadership teams to understand business and technical requirements and translate them into scalable, integrated Atlassian solutions.

The role will focus on building an integrated platform that supports

engineering delivery, requirements management, end-to-end traceability, portfolio and program governance, planning and capacity management, service management, automation, and reporting

.

Key Responsibilities

• Lead discovery workshops and translate business and technical requirements into scalable Atlassian solution architectures.
• Design and implement solutions across
• Jira, Confluence, Jira Service Management (JSM), Jira Product Discovery, Jira Plans
• , and relevant Marketplace applications.
• Configure projects, issue hierarchies, workflows, approvals, permissions, automation, boards, dashboards, and quality controls.

Establish

• end-to-end traceability
• across requirements, engineering work, source code, testing, defects, releases, and governance approvals.
• Design Confluence information architecture, templates, approval workflows, and Jira integrations.
• Design and implement JSM portals, request types, workflows, queues, SLAs, approvals, Assets, and knowledge management.
• Integrate Atlassian products with
• GitHub, CI/CD tools, Microsoft Teams, identity platforms, reporting tools
• , and other enterprise systems.
• Configure Jira Plans and portfolio structures to support dependencies, milestones, releases, capacity planning, and scenario planning.
• Design and implement automation for workflow controls, approvals, notifications, alerts, roll-ups, and data-quality management.
• Establish and maintain platform governance covering configuration standards, permissions, administration practices, change control, and Marketplace applications.
• Lead solution testing, UAT, migration, deployment, documentation, training, and platform handover.
• Maintain solution architecture documents, workflow and integration documentation, configuration guides, and administration runbooks.
• Continuously identify opportunities to simplify processes, improve platform adoption, strengthen traceability, and increase automation.

Required Skills & Experience

• 7–10 years of relevant experience
• in Atlassian platform architecture, administration, implementation, or solution design.
• Strong hands-on experience with

Jira, Confluence, and Jira Service Management (JSM)

.

Experience with

Jira Plans, Jira Product Discovery

• , and Atlassian Marketplace applications.
• Strong understanding of Jira workflows, issue hierarchies, schemes, permissions, automation, dashboards, and reporting.
• Experience designing and implementing
• enterprise-scale Atlassian solutions and integrations
• .
• Hands-on experience integrating Atlassian with tools such as
• GitHub, CI/CD platforms, Microsoft Teams, identity management systems, and reporting platforms
• .
• Experience with JSM features including
• portals, request types, queues, SLAs, approvals, Assets, and knowledge management
• .
• Strong understanding of requirements management, engineering workflows, traceability, release management, and portfolio/program governance.
• Experience in platform migration, UAT, deployment, documentation, and user training.
• Strong problem-solving and solution-design capabilities.

Candidate Profile

• Excellent communication and interpersonal skills.
• Strong stakeholder management and collaboration abilities.
• Proactive approach with excellent analytical and problem-solving skills.
• Ability to understand complex business requirements and translate them into practical technical solutions.
• Comfortable working in a
• hands-on architecture and implementation role
• .
• Ability to work effectively with cross-functional teams and senior stakeholders.