Reservation Supervisor

Hotel: ITC Rajputana, Jaipur Position Overview The Reservation Supervisor at ITC Rajputana, Jaipur is responsible for overseeing daily reservation operations, ensuring accuracy, efficiency, and exceptional guest service. The role focuses on managing room reservations, optimizing inventory and revenue, supervising the reservations team, and maintaining ITC Hotels’ standards of service excellence. The Reservation Supervisor acts as a key liaison between the Front Office, Sales, Revenue Management, and other operational departments. Key Responsibilities Supervise and manage day‑to‑day reservations operations for the hotel Ensure accurate handling of room bookings, cancellations, modifications, and confirmations Monitor availability, rates, and inventory across all distribution channels Coordinate closely with Front Office, Revenue Management, Sales, and Housekeeping teams Ensure correct entry and maintenance of guest data in the property management system Handle escalated guest queries, special requests, and complaints related to reservations Ensure adherence to ITC Hotels’ reservation SOPs, policies, and service standards Revenue & Inventory Management Support revenue optimization by ensuring correct rate loading and inventory controls Monitor booking patterns, pickup reports, and forecast data Assist in managing group reservations, allotments, and corporate bookings Ensure compliance with rate parity and distribution strategies Team Supervision & Training Supervise and guide the reservations team to ensure efficiency and service quality Conduct training and coaching to enhance product knowledge and system proficiency Prepare duty rosters and ensure adequate coverage during peak periods Participate in performance reviews and skill development initiatives Operational & Administrative Responsibilities Prepare daily, weekly, and monthly reservation reports Ensure timely communication of booking details to relevant departments Maintain confidentiality of guest information at all times Support audits and compliance checks related to reservations Qualifications & Experience Graduate / Diploma in Hotel Management or Hospitality preferred 3–5 years of experience in hotel reservations, with supervisory exposure preferred Experience in a luxury or five‑star hotel environment is an advantage Skills & Competencies Strong knowledge of reservations systems and hotel operations Excellent communication and interpersonal skills Attention to detail and strong organizational ability Customer‑focused mindset with problem‑solving skills Ability to handle pressure and multitask effectively Work Environment The role operates in a dynamic hotel environment and involves rotational shifts, including weekends and holidays, based on operational requirements. Why Join ITC Rajputana ITC Rajputana offers an opportunity to work with one of India’s most prestigious hospitality brands, providing exposure to best‑in‑class reservation practices, professional growth, and long‑term career opportunities within ITC Hotels.