Diagnostic Scheduler

DescriptionPromotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and work throughout the organization.

Duties and responsibilities

Answers telephones and direct calls to appropriate staff
Checks phone messages twice daily and return all urgent messages before lunch, midafternoon, and prior to leaving for the day
Responsible for obtaining and processing referral for all diagnostic scheduling
Schedule all diagnostics, process referrals; provide patient appointment, and instructions
Secures authorizations for all managed care cases in a timely manner
Pre-authorizations for all diagnostic scheduling as applicable
Maintains an accurate file system for insurance lists and office forms
Retrieves, routes, and processes information as appropriate from right fax daily
Orders in active queue should be cleared within 30 days
Tracks all authorizations and maintains authorization information by keeping up to date with the status and outcome of all requests
Documents and takes action on all routine orders within 72 hours of order being placed
Documents and takes action on all STAT orders within 24 hours of order being placed
Meets team average of 300 orders per month at minimum
Communicates with scheduling operators, clinical staff, managers/supervisors regarding inquiries and referrals
Communicates with clinical staff and third party payors regarding medical necessity for authorizations of home care services and reminders regarding insurance authorization expirations
Follow established procedures for authorizing requests or referring request for further review
Meet timelines placed by physician on each order
Follow confidentiality and security rules when providing information to outside sources
Performs other tasks as requested

Qualifications/Education Requirements

High school diploma or equivalent required
One year work experience with scheduling medical office appointments
Knowledge of medical terminology preferred
Completion of a recognized medical secretarial program preferred
Word processing and computer experience required
Answer multi-line phones
Good organizational skills
Must have the ability to deal with confidential information concerning patient diagnosis and medical records

License or Certification

N/A

Working conditions/ Physical requirements

Able to work 40 hours per week

Clinical office setting

Ability to see details at close range

Ability to work with urgency

Ability to listen and understand information through spoken words and sentences

Ability to read and understand information in writing

Ability to communicate information in speaking so others will understand

Sitting for long periods of time

Daily uses of hands to type, file, and write/sign documents

Minimum lifting requirements of 15 pounds in order to move office supplies