ENERGY ASSISTANCE PROGRAM COORD

DescriptionPosition Title: Energy Assistance Program Coordinator

Reports To: Program Quality Manager

• Location: Civic Office/hybrid options are available with supervisor approval
• Dept/Program: Community Schools FTE: 1.0 (40 hours/week

Status: Exempt

Updated: September 2026 Job Number: EAC0904

General Description

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete. They are intended as a general outline of the essential work responsibilities and qualifications of the position.

Agency Culture

• We use creative and proactive problem-solving to build and sustain dynamic community-based programs and quality services
• We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence
• We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity

General Function

Under the supervision of the Program Quality Manager and in partnership with Multnomah County, MFS SUN Site Managers, 211 Info, and community partners the Energy Assistance Coordinator serves as the MFS contact for outreach and enrollment and case management of families seeking energy assistance in Multnomah County. As MFS is newly implementing this program, the Coordinator will be responsible for implementing new systems, outreach enrollment prioritizing families with children 6 and under, people with disabilities whose earnings are at or below 60% of the State’s Median Income and are fully or partially responsible for their home heating expenses. The position will also focus on building relationships with Community partners.

Essential Duties and Responsibilities

General

Work collaboratively with MFS program staff, SUN Site Managers, Community Partners and 211 Info to help low income individuals in Multnomah County access energy assistance when needed

Provide broad and targeted outreach in Multnomah County through MFS, Community Partners and 211 Info to make sure qualified applicants know that energy assistance is available

Comply with Metropolitan Family Service policies and procedures as outlined in the Employee and program handbooks

Other duties as assigned by supervisor

Energy Assistance Coordinator Overall Program Support

• Develop and maintain partnerships with community and community organizations
• Maintain correct and timely credit card logs and timesheets
• Maintain records and accurate data

Outreach and Community Engagement

Develop outreach strategies and promotional materials(e.g. flyers, mailings, signage, emails, and social media posts) to engage families.

Build strong relationships with families

Conduct ongoing community outreach to identify families in need of support

Outreach and Relationship building should include, and is not limited to: staffing County Energy Events, media and marketing events, Energy Fairs, Neighborhood and Community Fairs, Energy Assistance intake events at schools, community organizations and apartment complexes

Eligibility Screening

• Verify and document eligibility of households seeking energy assistance
• Calculate income according to Oregon Housing and Community Services Energy Assistance Manual
• Inform Applicants of eligibility requirements at the time they make an appointment with MFS
• Give eligible applicants a payment receipt after their application is completed, within 45 days from the time of intake
• Provide applicants who mail in their application written response explaining the outcome of their application, including their benefits
• If assistance is denied or delayed, which includes a fair hearing process, an applicant must be sent a Notice of Action (NOA)
• Provide applicants who are determined to be ineligible both a verbal message and a written NOS stating they are ineligible and the process for a fair hearing
• Assist a participant who wants to appeal a denial decision
• Inform applicants of any change in their benefits
• Promote hope, leadership, community connection, and long-term stability

Participant Case management

• Follow client file standards detailed in the OHCS Energy Assistance Operations Manual
• Complete files accurately and completely with proper supportive materials
• Submit applications in a timely manner including “Corrective Action” follow-up
• Adhere to “No Wrong Door” policy
• Respect participant confidentiality
• Work with participants in an efficient, respectful, courteous and professional manner.
• Connect families to broader MFS services and community-based supports.
• Deliver services using equitable and inclusive practices, utilizing the MFS Equity Lens

Documentation, Data and Compliance

• Maintain complete and accurate client files in accordance with Multnomah County and MFS standards
• Complete intake documentation, assessments, service plans, progress notes, releases of information, confidentiality forms, and grievance acknowledgements
• Document all participant contacts and services
• Ensure regular case reviews, file maintenance, and supervisory review requirements are met
• Spend energy assistance funds according to County timelines
• Prepare reports and data summaries as required by funders and MFS leadership

Collaboration and Meetings

• Attend monthly and any scheduled bi-monthly Energy Coordinator’s meetings facilitated by Multnomah County
• Attend supervision meetings, SUN team meetings, and trainings
• Collaborate with MFS staff and community partners to align services and maximize support for families
• Create and sustain effective relationships with SUN staff and the larger school community
• Participate in appropriate school and community meetings/committees to develop and maintain strong community partnerships

Qualifications

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