Patient Account Representative

DescriptionJoin a Top Workplace!! Become part of an award-winning team at Dermatology Consultants, a multi-year Star Tribune Top Workplace and a trusted leader in dermatologic care for more than 75 years. Founded in 1949, Dermatology Consultants is a thriving private practice with 24 providers serving patients across four East Metro clinic locations.

The Patient Account Representative (PAR) is a key member of the business office and performs operational duties within the revenue cycle. This role is responsible for daily tasks including patient account resolution, charge entry, denials and insurance follow-up, and payment application for multiple payers. The PAR serves as a patient advocate by answering billing questions regarding insurance payments and co-payments. This position also works directly with Dermatology Consultants providers, and staff, on issues impacting the revenue cycle and requires a strong understanding of all revenue cycle functions.

Dermatology Consultants offers employees:

Competitive Salary; holiday bonus eligibility
No Evenings or Weekends
Generous Company-funded 401K and Profit Sharing
Discounts on Cosmetic Services (including Botox, laser hair removal, facials and more)
Free Parking
Paid Time Off and Paid Holidays
Company-sponsored Wellness program
Benefits; Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Accident, HSA, FSA, Legal, tuition reimbursement

Starting Pay Range:

$21.50 - $27.50 per hour

Duties:

Editing and entry of daily charges from our dermatology providers as needed
Insurance payment application including payment, denial and remit posting
Pre-collection calls to patients regarding past due balances, sending letters as needed
Billing and collections duties
Process insurance denials and file appeals
Transaction and data entry posting (adjustments, denials, reversals, etc.)
Verify insurance eligibility
Review and process returned mail
Review and process cash and bank deposits
Maintain understanding of policies and procedures of the entire Business office
Answer the Business Office phone line and provide patient-centered customer service
Protect patient confidentiality

Minimum Requirements:

Strong knowledge of Excel
High attention to detail and data accuracy
Capable of working in a fast-paced environment with multiple deadlines
Strong technology skills including using computer software, MS Office, fax, copier, printer
Ability to use fingers/hands for data entry and phone work up to 8 hours daily
Ability to communicate effectively with co-workers, supervisor, clinical staff, and providers

Desired Requirements:

Experience with payer reimbursement policies, ERA and paper check posting, and payer remittance advice
Knowledge of healthcare billing/revenue cycle process, specifically denials and appeals
Knowledge of collections laws and practices
Ability to audit and understand multiple payment accounts
2+ years’ experience in a healthcare business office setting

Schedule: Full-time, Monday – Friday, days

Dermatology Consultants, P.A. is an Equal Opportunity Employer