IT Support Specialist

• -Provide end user desktop / phone support to deterine and resolve end user support issues.
• -Will require reimaging/imaging of laptops, desktops and thin clients on-site.
• -Opening and closing tickets.
• -Matching PO's with deliveries and acceptance of deliveries.
• -Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member.
• -Managing your specific ticket queue.
• -Adding and troubleshooting hardware such as hard disks and memory.
• -Troubleshoot encryption and system configuration issues.
• -Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt

Requirements

• Win XP
• Win7
• Support helpdesk
• Microsoft Office
• Google Apps
• VPN / Remote Connectivity
• Mobile Device Support (Andriod, iOS, Blackberry devices)
• Relevant desk side experience
• MAC (OSX) support
• Telephone Support using remote tools.
• Ticket Management knowledge (Remedy).
• Ability to make sound decision on the fly, to meet the customers needed.
• Ability to manage multiple issues at one time.
• Ability to work well as part of a team.
• Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.

12 Months Contract

May require after-hours and weekend work and OT may be required