Billing Support Specialist

Join our team as a Billing Support Specialist, where you'll be the primary point of contact for all billing-related customer inquiries. You'll patiently walk customers through billing questions, resolve issues, and ensure our enterprise clients are billed correctly and completely. You'll also contribute to improvements in invoicing templates and customer-facing billing documentation. This role requires a bachelor's degree, experience in resolving billing disputes, and a genuine customer service orientation.

• Serve as the primary point of contact for billing-related customer inquiries, patiently walking customers through billing questions and resolving issues.
• Set up and maintain enterprise account billing using internal tools, ensuring enterprise clients are billed correctly and completely.
• Manage billing disputes from intake through resolution, coordinating with Sales or Finance as needed.

• Bachelor's degree
• Experience resolving billing disputes, collections, or accounts receivable/payable issues
• Prior experience in industries with intricate billing, healthcare billing/insurance coordination, financial services, or similar is a strong plus
• Comfort working with complex, recurring billing cycles (usage-based or subscription billing a plus)
• Experience with billing or invoicing software (e.g., Stripe, NetSuite, QuickBooks) is a plus
• A genuine customer service orientation — patient, personable, comfortable getting on the phone to walk someone through a problem
• Experience working at a technology, B2B SaaS, or startup company in a similar role is a plus
• Organized and detail-oriented; comfortable owning a process end-to-end with minimal hand-holding